Global Standard Shipping and Cross-Border Logistics Comprehensive Policy

Last Updated: March 2, 2026

1. Introduction and Scope of Application

Welcome to the official Kormesic independent online store. We sincerely appreciate your trust in choosing our products.

This Global Standard Shipping and Cross-Border Logistics Comprehensive Policy (hereinafter referred to as the “Policy”) sets forth our operational standards and commitments regarding order processing, warehousing and fulfillment models, international shipping timelines, freight calculation methods, customs and duty handling, as well as the management of exceptional logistics circumstances throughout the entire supply chain.

This Policy constitutes an integral and binding component of the Terms of Service accepted at checkout. All skincare, cosmetic, and related category orders submitted and successfully paid for through the Kormesic website shall be governed strictly by this Policy.

Your placement of an order shall be deemed as your full acknowledgment and unconditional acceptance of all provisions contained herein.


2. Core Warehousing Network and Dual-Hub Fulfillment Structure

2.1 Indonesia — Dedicated Local Fulfillment

Origin of Shipment: Indonesia Local Warehouse

Advantages:
- Elimination of extended international transit times
- Avoidance of complex individual customs clearance procedures
- Accelerated delivery timelines
- Enhanced product stability under tropical climate conditions

2.2 Global Direct Shipping — All Other Countries

Origin of Shipment: Guangdong Province, China
Global Cross-Border Direct Shipping Center

Advantages:
- Strategic global logistics hub location
- Partnership with leading international carriers
- Premium air direct shipping services
- End-to-end tracking visibility


3. Order Processing and Packaging

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). High-risk transactions may require identity verification.

All skincare and cosmetic products are packed using reinforced cartons, shock-absorbing bubble wrap, and leak-proof sealing technology to ensure safe international transport.


4. Estimated Transit Times

Indonesia: 2–5 business days
North America: 7–12 business days
Europe: 8–14 business days
Oceania: 7–14 business days
Other Asia: 5–10 business days
Middle East & Other Countries: 10–20 business days


5. Shipping Fee Calculation

Shipping fees are automatically calculated at checkout based on destination, parcel weight or volumetric weight, and selected shipping tier.


6. Customs, Duties and Taxes (DAP/DDU Terms)

Unless marked as DDP, all international orders ship under DAP or DDU terms.

Checkout payments include product value and base shipping only. Import duties, VAT, and customs fees are not included and remain the responsibility of the customer.

Failure to pay duties or complete customs clearance may result in return or destruction of the parcel. All associated losses and return costs will be deducted from any refund.


7. Tracking and Address Policy

Tracking details are sent after dispatch. Tracking updates may require 24–72 hours to activate.

Address changes must be requested within 12 hours of order confirmation. Once shipped, addresses cannot be modified.

Returned parcels due to incorrect address or refusal will incur original shipping cost, return shipping fee, and a 20% restocking fee deduction.


8. Loss and Damage

Damaged parcels must be reported within 48 hours with full unboxing video and photos.

If tracking shows delivered but not received, customers must file claims with local authorities or carriers.


9. Policy Updates and Customer Support

Kormesic reserves the right to amend this Policy at any time. Updates take effect upon publication.

WhatsApp: +86 137 2483 4685
Customer Service Email:kormesic.service@gmail.com